Because humans are social creatures, and we like to know that other people understand our pain.
For example, I might complain that I got a bad review as an actor. What I need is for people to say “Fuck that critic!” and “That really sucks man.” not “Have you tried taking classes to get better?” Sure, that’s objectively the correct advice but it isn’t what even the most logical human wants to hear when they’re upset.
One of my friends came out as trans shortly after telling me they enjoyed Rust.