The Federal Trade Commission filed a lawsuit today against Uber, alleging the rideshare and delivery company charged consumers for its Uber One subscription service without their consent, failed to
Ehh, the process of canceling UO involves 1) being at least 48h before your next renewal, which is mentioned nowhere except the cancelation flow, and 2) contacting cs and going through retention bullshit. VS the sign-up process being two presses.
Don’t let ‘good’ be the enemy of ‘perfect’, or whatevet that saying is.
If anyone in my household clicked a thumbnail of a video provider through Prime Video on the TV, it would auto-enroll into a limited free trial, then renew as a subscription. There was no notification to the viewer of this behavior, and no authorization/approval from the cardholder.
My recourse has been to go into an obscure corner of my account to cancel after every erroneous click. (I know of the PIN thing, but that’s a headache for everyone; it should be a pin to purchase, not forced for all users.)
ooOOOOooooo! Someone is behind on their protection money!
FTC: Uber, you have fine print and use dark patterns! Bad!
All other tech companies: Whistling intensifies
Ehh, the process of canceling UO involves 1) being at least 48h before your next renewal, which is mentioned nowhere except the cancelation flow, and 2) contacting cs and going through retention bullshit. VS the sign-up process being two presses.
Don’t let ‘good’ be the enemy of ‘perfect’, or whatevet that saying is.
Sorry, I forgot this: /s
I’ve sent so many letters to my state’s attorney general over Amazon signing me up for subscriptions without notice and authorization.
It’s just a cost of business for them.
What subscription(s) did Amazon sign you up for that you didn’t authorize?
If anyone in my household clicked a thumbnail of a video provider through Prime Video on the TV, it would auto-enroll into a limited free trial, then renew as a subscription. There was no notification to the viewer of this behavior, and no authorization/approval from the cardholder.
My recourse has been to go into an obscure corner of my account to cancel after every erroneous click. (I know of the PIN thing, but that’s a headache for everyone; it should be a pin to purchase, not forced for all users.)