Then you call the phone number and its a “helpful” voice chat bot you have to tell your problem to and hope it directs you to the right directory in their convoluted phone tree
As someone who works in telecom building phone tree menus, I agree. I have never said this is needed. I’m sure there are some companies with a million departments where narrowing it down with this would be quicker, but I’ve never dealt with one where 5 options and maybe a few subtrees didn’t get the job done. Takes under a minute to navigate. I believe the customer enjoys this more as well.
Then you call the phone number and its a “helpful” voice chat bot you have to tell your problem to and hope it directs you to the right directory in their convoluted phone tree
As someone who works in telecom building phone tree menus, I agree. I have never said this is needed. I’m sure there are some companies with a million departments where narrowing it down with this would be quicker, but I’ve never dealt with one where 5 options and maybe a few subtrees didn’t get the job done. Takes under a minute to navigate. I believe the customer enjoys this more as well.