I’m currently having an issue where SJW is loading fine on my WiFi, but refusing to load on my mobile data. This happens regardless of app type or web interface. Is SJW blocking any IP ranges, and did my mobile provider IP pool get caught in the block?

Update: It’s working again 🤷

Update: It’s not working again.

  • TheDude@sh.itjust.worksMEnglish
    8·
    5 days ago

    Hi there,

    We are not blocking any IP ranges. The server has had an increase in traffic over the last few months. I’m in the process of identifying new hardware to buy to make things speedy again.

    I have cycled the services to see if that helps.

    Let me know if things get better for you.

    • AwesomeLowlander@sh.itjust.worksOP
      3·
      4 days ago

      I don’t think it’s a server hardware issue, since during the outage periods it seems 100% reproducible. Turn on WiFi, it connects seamlessly. Then off WiFi, server ceases to exist.

      I have cycled the services to see if that helps.

      Thanks. It’s currently working, but since the outage seems intermittently periodic it’s hard to draw conclusions. If I’m free the next time it happens I’ll see if I can figure out the apparent cause from my side.

      • InEnduringGrowStrong@sh.itjust.works
        2·
        5 hours ago

        My guess would be something related to ratelimiting. Lots of mobile provider use the same IP for lots of clients.
        Obviously don’t share your IP on lemmy, but I could look into it more if you share your IP with me on matrix, which is linked in my profile.

    • AwesomeLowlander@sh.itjust.worksOP
      1·
      4 days ago

      Everything else that’s not SJW seemed to work just fine during the outage period. Behaviourwise, it also wasn’t what you’d expect of an overloaded connection. There was no timeout, attempts failed instantly.